Every enquiry followed up. Every sale traced.
Leads from WhatsApp, calls, walk-ins and ads land in one list with a next step. Rahla reminds your team on a rhythm, and shows which campaign brought each booking and the profit it made.
Sara Al Qahtani
Umrah, 2 adults, Dec
Bilal Khan
Dubai, family of 4
Ahmed Siddiqui
Istanbul, 6 nights
Noura Al Dossary
Baku, honeymoon
Omar Farooq
Umrah group, 12
Hina Raza
Bali, 5 nights
Every enquiry has a stage and a next step. Nobody goes quiet by accident.
Every lead in one list
Whether a customer messages on WhatsApp, calls, walks in or fills a form on your site or an ad, the enquiry lands in the same list with what they want, when, and who is looking after it.
- WhatsApp, calls, walk-ins, web enquiries and Google lead forms
- Lists imported from a sheet, mapped once
- Repeat customers recognised by phone number
This week’s leads, from everywhere they came
Duplicates are spotted by phone number and joined, so one customer is one record.
Follow-ups that happen on time
Each lead follows a rhythm your agency sets, for example day 1, 3, 7 and 14. Every consultant opens Rahla to a Today list of who to contact and why, with the message already written in your own words.
- A Today list for every consultant
- Message templates in English and Arabic, per step
- Leads that go quiet are flagged, not forgotten
- ✓Day 1Send the package
- ✓Day 3Check they saw it
- Day 7Offer a call
- Day 14Last follow-up
Today
- Sara Al Qahtani, call now
- Omar Farooq, opened twice
- Bilal Khan, day 1 message
Know how you stand with each customer
See at a glance who is a VIP, who to watch, who pays cash only and who is blocked. A blocked customer is recognised by phone, email or passport when they come back, and a new sale needs a manager.
- Where each customer is in their journey, from prospect to repeat
- What they owe, straight from the books
- Standing changes logged with who and why
How you stand with each customer
Al Harbi family
9 trips, always pays on time
Desert Rose Trading
Paid late twice this year
Kamran Ali
New customer, first trip
Rashid Traders
Unpaid since 2025, new sales need a manager
Campaigns that show the profit
Give each post, ad or influencer its own tracked link and code. Rahla follows every click to the lead and the booking, and shows the profit it made from the books, not just the clicks.
- Tracked links and codes for every post and channel
- Clicks, leads, bookings and profit per campaign
- Captions written for each platform
Campaign
Winter Umrah, code TLR1
Best post
Instagram reel, 3 Dec
Profit from the books
SAR 18,400
Everything in the CRM
The full list, for when you are comparing systems line by line.
Leads
- Leads from WhatsApp, calls, walk-ins, web and ads
- Imports from sheets
- Stages from new to booked or lost, with a reason
- Lead board and list views
- Assign to consultants and branches
Follow-up
- Reminder rhythm per agency
- Today list per consultant
- Message templates per step, English and Arabic
- One-tap WhatsApp messages
- Alerts when a customer opens your package
Customers
- One record per customer, with every trip
- Journey, money and standing at a glance
- VIP, watch, cash only and blocked
- Passport and document details kept with the customer
- Customer statements and balances
Campaigns
- Tracked links and codes
- Clicks, leads, bookings and profit per campaign
- Captions per platform
- Lead imports from ad platforms
- Sales routed to the consultant who owns the lead
CRM questions
Yes. Your team messages customers on WhatsApp from Rahla in one tap, with the text already written, and every enquiry is kept on the lead so nothing lives only in someone’s phone.
Yes. You choose the steps and the days, and write the message for each one in your own words, in English or Arabic.
Each campaign gets tracked links and a code. When the lead books, the sale is tied back to the campaign, and the profit comes from your books, so you see what actually paid.
The lead becomes a customer with one tap and the sale continues in Rahla: the package or ticket, the invoice and the payment, all on the same record.
Yes, depending on their role. Managers see the whole team or their branch; consultants see the leads assigned to them.
See your agency on Rahla.
Thirty minutes with our team: your questions, your way of working, and a price set with you on the call.
- From
- Lost leads
- To
- One place
- Gate
- Demo
- Boarding
- 30 min
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